Cancellation/Rescheduling Policy
CANCELLATION: $10.00 FEE
SAME DAY CANCELLATION: $20.00 FEE
LAST HOUR CANCELLATION: NO REFUND
NO SHOW: NO REFUND
*If you cannot make your reservation we can offer a gift card that will never expire to avoid penalties.
This feature gives you the convenience of having full control of your reservation. You may contact us for further
assistance: +1(516)606-6212 or info@nychorsecarriagerides.com
FREE CANCELLATION
NYPD Blockades or Street Closures.
Temperatures above 89 or below 19 degrees.
Extreme Weather Advisories.
Heavy Snowfall
Blizzard Conditions
Heat Advisories
Heavy Rainfall etc.
For safety reasons NYC Horse Carriage Rides™ reserves the right to cancel any tour due to predicted or actual adverse weather conditions such as high winds, thunder and lightning storms, or any weather statements issued for New York City by The National Weather Service, in which case a full refund is issued.
NYC Horse Carriage Rides™ reserves the right to cancel a tour due to any unforeseen circumstance, such as mechanical failure, in which case a full refund will be issued.
FREE RESCHEDULING
You may contact us several (2-3) hours before your reservation if you are experiencing delays & need to reschedule.
This does not guarantee we will have the specific time-slots available to reschedule & you would need to cooperate with our openings/availabilities.
IMPORTANT: We are limited to time slots during the month of November & December. Keep in mind, we may not have openings for same-day rescheduling. We highly recommend any changes be done 24 hours in advance.
If you have any questions about our policy or services, please do not hesitate to contact us!
Email: info@nychorsecarriagerides.com
Call: +1(516)606-6212
Thank you and we look forward to doing business with you!
Holiday Cancellation Policy
(NOV.16TH - JAN.1ST & FEB.14TH)
CANCELLATION: $50 FEE
SAME DAY CANCELLATION: $100.00 FEE
LAST HOUR CANCELLATION: NO REFUND
NO SHOW: NO REFUND
If you have any questions about our policy or services, please do not hesitate to contact us! info@nychorsecarriagerides.com or call +1(516)606-6212 for further assistance.
Thank you for your cooperation!