Rescheduling/Cancellation Policy

We provide free and easy rescheduling with all reservations.


Your confirmation email will have a “Reschedule or Cancel your Reservation” button (as seen below) which will provide you full access to reschedule or cancel your reservation, only within (Holidays 48 hours) 24 hours of your reservation time, at no extra cost.



This feature gives you the convenience of having full control of your reservation. You may contact us for further
assistance: +1(516)606-6212 or



Free Cancelation/Rescheduling Terms

  • 24 hours prior to your reservation time.
  • NYPD Blockades or Street Closures.
  • Temperatures above 89 or below 19 degrees.
  • Extreme Weather Advisories. 
    • Heavy Snowfall 

    • Blizzard Conditions

    • Heat Advisories 

    • Heavy Rainfall etc.

For safety reasons NYC Horse Carriage Rides™ reserves the right to cancel any tour due to predicted or actual adverse weather conditions such as high winds, thunder and lightning storms, or any weather statements issued for New York City by The National Weather Service, in which case a full refund is issued.

NYC Horse Carriage Rides™, reserves the right to cancel a tour due to any unforeseen circumstance, such as mechanical failure, in which case a full refund will be issued.



NO SHOWS are subjected to NO REFUNDS


SAME DAY CANCELLATION (less than 24 hours) are subjected to $50.00 FEE/ HOLIDAYS FEE $100.00


If you have any questions about our policy or services, please do not hesitate to contact us! or call +1(516)606-6212 for further assistance.

Thank you for your cooperation!